Heskett, James L. The Service Profit Chain: How Leading Companies Link Profit And Growth To Loyalty, Satisfaction And Value
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Binding : Gebundene Ausgabe, Label : Free Press, Publisher : Free Press, NumberOfItems : 1, PackageQuantity : 1, medium : Gebundene Ausgabe, numberOfPages : 320, publicationDate : 1997-04-10, authors : Heskett, James L., Sasser Jr., W. Earl, Schlesinger, Leonard A, languages : english, ISBN : 0684832569
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